Welcome to the Burch’s Tackle Shop Customer Service page. Burch’s Tackle Shop is committed to providing our customers with the highest level of customer service possible. We strive to serve all your fishing needs with guaranteed lowest prices and a wide selection of products. Below you will find some frequently asked questions as well as some of our policies. Please take a second to read through these and if you have any questions, comments or concerns you can Email Us or give us a call at 770-710-9484.
P.O. Box 642
Holly Springs, GA 30142
Direct Dial: (770) 710-9484
Email: Email Us
Retail is closed on all major U.S. holidays.
All rod orders with additional items, shipping UPS Air, may incur an increased shipping charge. The shipping charge shown when the order is submitted will be subject to change. If your order needs to be shipped in two separate boxes you will be notified via e-mail. The shipping charge reflected on your order confirmation e-mail will be the correct shipping cost.
What can I order?
You may order all items shown on our online catalog. If you are interested in an item that is not found on our website please Email Us so we can try to locate it for you.
How can I order?
You may order via our secure online ordering system or you may send your order request via email or call us at 770-710-9484. Our Customer Service Department is open for phone orders 6 days a week. You may call Monday through Friday between 8am EST and 5pm EST and you may call Saturday between 8am EST and 12pm EST. If you would like to place a phone order please call our local telephone number 678-880-9053
Can I redeem multiple gift cards on one order?
Yes. However, the order must be placed over the phone with a customer service representative.
How can I pay?
You may pay with a Master card, Visa card, Discover card or American Express. We also accept Square, Stripe, PayPal, Money Orders & Wired Fund Transfers. Please note that Burch’s Tackle Shop, LLC may require additional information from you before we can process your order.
How long will it take to receive my order?
UPS 2nd Day: Afternoon delivery, second business day.
FedEx Express Saver: Afternoon delivery, third business day.
UPS Ground: 1-5 business days within 48 contiguous states.
Please call for rates and availability for Saturday Delivery orders.
What happens if I don't receive my package?
UPS shipments are covered by insurance that guarantees that Burch’s Tackle Shop, LLC will replace packages that are lost or damaged during transit.
Note: Priority Mail, World Mail, and Express Mail do not offer a tracking service, and are NOT insured. Burch’s Tackle Shop, LLC will not replace packages that are lost or stolen if Priority Mail, World Mail, or Express Mail was the method of shipment chosen by the customer. Burch’s Tackle Shop, LLC will not be responsible for lost or stolen shipments to a non-current address. If we are not notified of an address change before the shipment of your order, refunds or replacements for a lost or stolen package will not be accepted.
What if something doesn't fit or I change my mind?
You are welcome to return or exchange any items purchased from Burch’s Tackle Shop, LLC. The products must be returned in the same condition they were received in. Clothing must be unworn and in the original packaging. Shoes must be unworn and in the original box. Burch’s Tackle Shop, LLC will refund the product cost only. All shipping fees and taxes incurred will be your responsibility.
Are back order arrival dates guaranteed?
Back order arrival dates are provided by the manufacturer and are subject to change and are not guaranteed.
How do we ship back ordered items?
All back ordered items are shipped free of charge. The method of shipping will depend on the best option available for the item(s) being shipped. Back ordered items will ship either First Class Mail or UPS Ground. If you would like your back ordered items to be sent out using a specific shipping method you will need to contact us at 770-710-9484 or Email Us. You will be charged for the cost of shipping your back ordered items if any other method is chosen. Typically, back ordered items, if not sent out the same day, will go out the following day. Travel time will depend on your location within the continental US. Please be advised, unless otherwise notified all back ordered items will be sent via First Class Mail or UPS Ground.
Do you have a U.S. military discount?
Burch’s Tackle Shop, LLC is honored to be able to provide our U.S. military service men and women with a 10% discount on all orders. We will ask that a current, valid military ID be sent for verification purposes. Once this information is provided you are set to receive your 10% discount on all orders from Burch’s Tackle Shop, LLC. Thank you all for your invaluable service to our country and sacrifice for our freedom. Note: Limit one discount or coupon per order. The military discount cannot be used in addition to any sale or promotional discounts or coupons.
Will I have to pay any taxes or import duties?
There are no U.S. taxes for international customers; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information. Georgia residents are subject to the state sales tax.
Burch’s Tackle Shop, LLC wants you to be completely satisfied with everything that we offer. This begins from the site all the way to the product you select. Product is deemed defective either from the manufacturer or Burch’s Tackle Shop, LLC. All products should be shipped back to Burch’s Tackle Shop, LLC where our quality control department will examine it and do the following: Consider it defective through Burch’s Tackle Shop, LLC standards, and immediately ship your replacement or refund your money. Or Contact the manufacturer to see if they cover the defective merchandise, then contact you with the information we have received.
Returns and Exchanges
Burch’s Tackle Shop, LLC always wants you to get what you want, but if you would like to exchange or return an item please refer to the back of your invoice for directions. If you have a question that your invoice does not address please call and speak with a customer service representative who will give you return information specific to the product you are returning.
Please send all returns or exchanges to:
Burch’s Tackle Shop, LLC
P.O. Box 642
Holly Springs, GA 30142
If you have any questions, comments, or concerns, please feel free to contact us at Email Us.